Terms & Conditions

Before you decide to access the Website / App or avail the Services therefrom, please carefully go through these Terms of Use and the privacy policy. These Terms of Use and the Privacy Policy constitute a legally binding agreement between you / User and Company and each affiliate/subsidiary of Company (“us”, “we” or “our” as contextually appropriate) in connection with your use of the Website / App and the Services.
By visiting, viewing or otherwise using the Website and / or App and the Services thereunder, you / User are, thereby, deemed to represent and warrant that you have read and understood, and agreed to be bound by, including without limitation these Terms of Use, Privacy Policy and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India, for the purposes of accessing, browsing or transacting on the Website and / or App, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use.
Your agreement to these Terms of Use is an agreement with us and governs your use of the Website/App and all of the Services (“Agreement”). This Agreement supersedes all previous oral and written terms and conditions (if any) communicated to you. Irrespective of the use of the Website and / or the App from any medium or device, including mobile, smart phone or tablet, the User is bound by this Agreement. This Agreement defines the terms and conditions under which you are allowed to use the Website and the App and describes the manner in which the Company shall treat your account and the information associated with it while you are registered as an End-User (as defined below) with us.
The Company uses industry standard technology for conducting tests to ensure accuracy of reports and timely delivery of reports. However, in the event of any technical, operation, logistic, unforeseen issues, there may be delay or inaccuracy in reporting or inability of the Company to issue the report. In such circumstance, the Company shall provide appropriate resolution either as re-testing or refund. In the event you have booked a package of tests, the re-testing or refund shall be applicable only for the tests wherein the report has not been issued. The Company retains the sole discretion to determine the cost of the individual tests.
The Company shall make best efforts to provide/issue the test report/s to the User if so opted for by him/her as per Turn Around Time of specific test/s, unless it is required otherwise. The User must allow the minimum time required for processing as specified for the test. Time taken during transit/shipping in case it is delivered by courier is extra to the processing time displayed on the site. Delivery shall be made in the course of the day, and the Customer agrees to refrain from requesting for deliveries at very early or late hours of the day. All attempts will be made to deliver on the preferred date of delivery but the Company will not be held liable if the delivery does not take place on that day. If the customer has made partial payment against the desired services to be availed, in such circumstances, the company may not be able to release the test reports due administrative/technical reasons. WE DO NOT DELIVER ON SATURDAY, SUNDAYS AND PUBLIC HOLIDAYS IN INDIA.
The Services may change from time to time, at the sole discretion of the Company, and the Company reserves the right to modify the Services without prior intimation or consent of the End-Users.

IF YOU DO NOT UNDERSTAND THIS AGREEMENT, OR DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT USE THE SERVICES.

PRICING INFORMATION AND PAYMENT

The Company shall thrive to provide the Customer with facilities/gateways to pay the price/fees for the Services (herein referred as “Fee”) through credit cards, debit cards, cash cards and internet banking.
It is understood and agreed by the User that the Services shall only commence after realization of money in the accounts of the Company incase online payment is being opted for by them.
It is understood and agreed by the User that payment mechanisms may be governed by separate/additional terms of use prescribed by the Company and/or the banks/payment gateways/payment aggregators or such other third parties facilitating payment mechanism. In order to process the payments for your service orders, the Company might require details of your bank account, credit card number, etc. The online fee payments made by you are processed with the support and services of the banks/payment gateways/payment aggregators/ third parties and the Company is not responsible for any loss or damage caused to User during this process as these banks/payment gateways/payment aggregators/ third parties are beyond the control of the Company. There are no applicable payment charges levied on any transactions. The User acknowledges that Company will not be liable for any damages, interests or claims, etc. resulting from not processing a transaction/transaction price or any delay in processing a transaction/transaction price.
The Company reserves the right to modify the fee structure by providing on the Website/App which shall be considered as valid and agreed communication.
The Company shall not be responsible if some purchase is not registered or is lost due to any network issues/problems such as breakdown of machinery, unclear/ disruption in the network or non-receipt of payment from banks/payment gateways/payment aggregators/third parties and/or the cost(s) charged by the network operator(s). However, the Company shall work towards the best interest of the User.
The Company reserves the right to refuse or cancel any order placed for a product/package that is listed at an incorrect price. This shall be regardless of whether the order has been confirmed and/or payment been levied via credit card.
In the event the payment has been processed by the Company, the same shall be credited to your credit card account within 7 to 10 working days and duly notified to you by email. Once the order has been placed and in case you wish to cancel/modify the same you may do so subject to cancellation/modification charges as prescribed.
It is understood and agreed by the User/Customer that in no event whatsoever, the Company shall take any responsibility or liability for malfunctioning or defect in any payment procedure. Payment of the Fees shall be the sole responsibility of the User/Customer.
Each User / third party service provider is solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. The Company shall in no way be responsible for any of the taxes except for its own taxes. Further please note that all fees are exclusive of applicable taxes.
Any dispute in connection to the third-parties services shall be settled between the Users and the respective third parties, including without limitations, banks/payment gateways/payment aggregators/network operators without involving the Company.
Refund and cancellation of orders shall be subject to Refund/Cancellation Policy available at our website. The Refund / Cancellation Policy forms an integral part of these Terms of Use and the Users are requested to carefully read the same.